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Trading terms

 
At Union Air Freight we strive to conduct business in a professional and reputable manner. Our operations over the past 30 years have been built on the basis of mutual trust and building win-win, long term relationships. If you have any concerns about inaccurate or hidden charges please feel free to write in to us. Our management team takes any such feedback extremely seriously.
 
All business transacted is subject to the Singapore Aircargo Agents Association Standard Trading Conditions. Quotations provided are only for estimation purposes and cannot be used as a guarantee for cost of services. Whilst every care has been taken in the calculations, eventual costs can and do change (without prior notice) based on factors like the following:
 
  • Shipment details change, e.g. dimensions or weight are higher than the initial figures
  • Shipment requires special machinery / equipment or extra manpower for loading and transport
  • Shipment requires special handling, e.g. dangerous goods / temperature controlled perishable service required
  • Shipment is not properly packed / labeled
  • Customer uses value added services like un-crating and disposal, overtime delivery during non-working hours, warehousing etc.
  • Carrier and other subcontractor rates change
  • Space availability constraints require a change in carriers
  • Exchange rate movement for services incurred in foreign currencies
 
Please note that customs and other government taxes, duties or fees are not included in our service fee estimates. In addition, transportation dates cannot be guaranteed, due to: weather constraints, port/ground handling capacity issues, missing shipments etc. If you are ever in doubt please do not hesitate to clarify with the salesperson you are in contact with.